Frequently Asked Questions

Service hours

Our Business hours are 7:00a.m.-5:00p.m. Monday–Friday and some Saturdays 7:00 a.m. 3:00p.m. Our service arrival time is approximate, we try our best to keep estimated arrival time, please give us one hour window for arrival time on your schedule service day.

Day of  Service

Home is expected to be cleared of clutter.  Surfaces that are covered with clutter are very difficult to clean and in many cases not possible to clean. Toys are to be put away, laundry is in the laundry basket or washer, clothes are to be put away in the closet or in the dresser(s).


Maid spotless is an insured company. Maid Spotless will always treat your home with respect, and great care.  We understand that some items are not replaceable. We prefer not to handle heirloom items.  Accidents rarely happen, but we do not cover items that are one of a kind or rare items.   Housekeepers are required to document any damage found or incurred on the day of service and to report/call our office and notify  home owner immediately.

Time of Completion

The Full-Service/Deep Clean appointment is an estimate of the hours needed to complete the agreed upon work.  The home is expected to be in the same or better condition as on the day of the in-home bid.  The customer agrees to pay for hours exceeding the estimate or will provide special instructions to Maid Spotless.  The regular service is a flat fee quote and the hours are an estimate of the time needed to complete the regular service tasks as documented.

Terms for Payment

Payment is expected at time of service. We gladly accept payment in the following forms Cash, Personal Check and Credit Cards. If you are not going to be home on cleaning service day please call our office to make payment arrangement or leave check payable to Maid Spotless.  Maid Spotless reserves the right to refuse service when an outstanding balance is due and payment is not left for the regular service.


Please secure your pets in a safe area on scheduled service date. Pets left inside the home on the scheduled service date will be protected to the best of our ability.  Maid Spotless will not be held responsible for the behavior of the pet(s) while the service is being performed. Maid Spotless reserves the right to refuse service on the scheduled date if an animal in the home is considered dangerous

Occupants On Service Date

Individuals in the home while service is performed must not occupy the rooms while the cleaning is being done.  It is requested that you move to other rooms and be mindful of our equipment for your protection and the protection of our house keepers.

 Extra time on service day

If you require extra time or additional cleaning on your scheduled cleaning day, Please contact us 48 hours in advance to allow the extra time needed at your home.


Once you become a regular customer you have the option in providing us a key for your house cleaning. Maid Spotless will safeguard the customer key(s) at all time.  The key(s) provided by customer will be coded with an identification number only.  The owner or a team lead of Maid Spotless will handle the key(s) on the date of service.  Lost key(s) will be reported to customer immediately with replacement cost paid by Maid Spotless.

Maid Spotless  24 hour Guarantee

Maid Spotless guarantees the work for 24 hours.  Please contact us within 24 hours of your cleaning service,  we will return to re-clean the area (s) we missed at NO extra cost to you. Otherwise, the necessary correction will be made on the next scheduled appointment.

 Equipment and Supplies

Maid Spotless will provides all necessary equipment and supplies. Our house keepers  are trained and authorized to use the products and equipment of Maid Spotless. If you have specific products and equipment that you want our housekeepers to use please make pre-arrangements before service date by calling our office. We only use products that are authorized by customer. Maid Spotless will not be held responsible for any damages caused by customer supplies or equipment.

Air Conditioning

When required, Maid Spotless house cleaners will need to use the air conditioning by lowering the thermostat to a comfortable setting to prevent heat exhaustion, fainting and possible interior damage to customer home.

Maid Spotless House Keepers  

We know how personal is to you to open your home to us and for that reason we send the same housekeepers to your home. Sometimes there’s unforeseen circumstance and we are unable to send the same team, you can rest a sure you will get the same quality service, trained housekeepers on the day of your service.  All Housekeepers have authorized and passed a background inspection by a certified agency. Customer is expected to report any concerns to Maid Spotless immediately.

Cancellation Fee

A cancellation fee of $25 will be applied to your account for cancellations that occur less than 24 hours prior to your next scheduled appointment.  Please call Maid Spotless in advance so that we may reschedule your appointment. There is a NO access fee of $50.00 for driving expense and loss if we are unable to get inside your home on the day of service.  Please understand, we hold the time slot open for you and turn away potential customers in order to hold your time frame.


The team never requires tipping, but it is a powerful way to say thank you to your service provider. All tips go directly to the housekeepers.